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frequently asked questions


frequently asked questions

Our easy, three-step process means just that – it’s easy. When you’re ready to take things to the next level, a dedicated Student Loan Advisor will evaluate your situation during a one-on-one consultation and financial analysis. Then, we’ll match you to options in your best interest like lower payment plans, student loan forgiveness, or refinancing. We take care of the hard stuff, then help you solve it.

Even if you have defaulted on your student loan, there are still repayment options available to help get things back on track. Remember: Your loan provider doesn’t want you sitting in default either. We’ll help find you a better way to pay off student loan debt or apply for forgiveness programs.

The simple answer: Pay more than the minimum monthly amount. However, you may want to think about refinancing to get a lower interest rate, if you’re able to pay over time or can’t afford the current rate.

Refinancing and student loan consolidation are great options for lowering interest rates and/or creating less payments. If you switch to a private loan provider (e.g. bank or credit union), you will lose many benefits of the federal student loan program. Our student loan team will look at all possibilities with you, helping you weigh the pros and cons of each.

If you already know what you want to do, that’s great! We can review your financial situation to help you reach your goal.

We don’t believe in one-size-fits-all solutions, which is why we begin at your pain points. We address the areas of student loan debt you’re most concerned about (like garnishments), but also investigate all aspects of your loan for no additional charge.

Absolutely – and we’re not stopping you. But just a heads up: The number-one complaint from borrowers like you is dealing with student loan servicers. Our team knows who to call, what to ask for, and if what they’re saying is true for your situation.

Most student loan companies are only interested in refinancing your loan. And let’s face it, refinancing doesn’t help if you still can’t afford your payments. MoneySolver’s student loan team helps find a customized, affordable solution to your issue with an easy, three-step process.

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California Privacy Policy

MoneySolver (the “Company”) collects various types of personal information about you, both online and offline, during the course of our relationship. Under California law, if you are a resident of California, you may make a written request to the Company about how we have shared your personal information during the prior calendar year with third parties, and our affiliates, for their direct marketing purposes. In response to your written request, the Company is allowed to, instead, provide you with a cost-free means to opt-out of such sharing, or a “Customer Choice Notice”. For purposes of this California Privacy Notice, third parties may include companies within our “family” of companies, such as those companies affiliated with or owned directly or indirectly by MoneySolver.

The Company has chosen to provide you with a cost-free means to opt-out of such sharing. If you would like to exercise your rights under California law, please send your written request to the postal address below. Please allow 30 days for processing of your request.

Attn: Marketing – CA Policy
9000 Southside Blvd., Suite 11000
Jacksonville, FL 32256

Or email

If you would like to know what information is gathered about you online when you visit the Site, and how it is used, you may review the Company Privacy Policy by clicking here.

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